The function of the driver, which is often unilateral, requires flexibility and a dynamic approach. In this rhythm, the sender works more than just a link and coordinator. The sympathy of the sender and efficiency often determines the retaining of the driver. This is because the sender constitutes the driver’s perception of the company by participating in all logistical operations and behaving as a “candidate” for the employee. This role is very important to keep the driver, which is why the skilled sender is vital as safety manager.
The quality of its interaction directly affects the driver’s fatigue, which in turn affects the safety of the roads. In this context, a skilled sender and sympathy can transform a possible negative experience into a positive experience, based on confidence in the employer.
Main issues and solutions through the sender
The high -quality interaction between the sender and the driver is a major factor for fire companies. Let’s take a look at the most common problems and how the sender can solve them:
- Included communication. Relay in responses, urgent driver requests, unclear instructions, and time -long feeding lack are the common issues faced by truck drivers. Weak communication makes drivers feel isolated and less than its value. It is worse when the information is fragmented, distorted, and leads to misunderstanding. The sender can help implement clear, transparent and timely communication to eliminate misunderstanding. Unifying logistical models and ensuring immediate responses for any driver’s request is the best way to prevent them from rotating. This makes drivers feel as if they were active participants in operations.
- Distribution of an unfair pregnancy. If comfortable, easier or more profitable methods are given to the same drivers, others will notice quickly. This can happen when the sender is preferred to some drivers or use an old system to customize the pregnancy. Low -wage trips and a long distance provoke the lack of confidence and a feeling of injustice, which enhances the feeling that there are “favorites”. The download distribution system should be transparent and objective. The algorithms, clear rules of trips and rest periods can guarantee fairness. If an additional consideration of the driver’s preferences is paid to home time, this can significantly reduce tension.
- Inability to solve problems on the road. If the sender does not respond immediately or provides assistance during accidents or delay in loading or unloading, the burden of responsibility falls on the driver. The feeling of abandoning the road is one of the worst experiences of the driver. On the contrary, the sender can serve as a temporary store, and quickly respond to the driver’s position. Procedures such as providing contacts to service centers, supporting road changes, and providing alternative solutions that send an sympathetic signal that the employee feels confident and care.
- Lack of respect for the driver’s time. The balance between work and a poor life, and the lack of personal life is repeated reasons for exhausting the functions of transport drivers. Adherence to the regulations on the road should be an absolute priority. In the United States, this means strict compliance with the rules of service hours (HOS) imposed by FMCSA. Missionaries should not contact employees during their vacation period, or rush them to complete delivery, or encourage violations. The sender should support the driver and promote strict commitment to the road.
- Lack of recognition and comments. Factors that affect the jobs of the truck driver that affect the jobs of the truck driver include that their work is not important. When the employees themselves see themselves as perpetrators that do not concern their problems, they are separated from the comprehensive process. They get the impression that only their mistakes are observed, while their successes and achievements are ignored. The opposite approach is to recognize the driver’s professionalism, look at his observations, and praise a good job. In such a partnership, the initiative is encouraged, and constructive criticism becomes a catalyst for improvement.
The consequences of the “bad” sender of the company
Many truck transport companies reduce the role of messengers. However, in many cases, messengers are the main cause of logistical disorders. The most obvious result is the high rate of employee rotation, which leads to financial losses to employ truck driving, training and adaptation to the driver.
Even if the employees remain, their effectiveness is often decreased due to persistent motivation and fatigue. The next stage is a damaged reputation for the truck driver recruitment company, which suffers from unveiled or late requests. Finding new customers becomes increasingly difficult with the conversion of counterfeit nutrition to negative. Global Fleet LLC Specialized in linking transport companies with skilled messengers and professional drivers to ensure effective operations and long -term retaining. Working agencies for truck drivers should pay special attention to training effective messengers who work as partners, not only control units. This is the best way to prevent driver rotation and improve company productivity.
